I was recently waiting in the lobby of a local business establishment and noticed this prominently displayed sign.
As part of our commitment to superior quality and customer service, this facility is not responsible for fire, theft, or vandalism. Therefore, we encourage our valued customers to remove any personal belongings from their vehicles.
Huh? All I had done was come into this establishment to set an appointment for service. This certainly didn’t make me feel served or assured. I know that businesses are increasingly concerned about protecting themselves against legal actions, frivolous or not, but in being protective they send mixed messages. Would you feel that this company was really committed to superior quality and customer service?
What signs of "customer service commitment" have you seen that you’d like to share with us?
