Jim Hancock wrote about an exceptionally good customer experience with CD Baby; here’s a particularly bad one…

Waiting in the lobby of a local business establishment, I couldn’t help noticing this prominently displayed sign.

As part of our commitment to superior quality and customer service, this facility is not responsible for fire, theft, or vandalism. Therefore, we encourage our valued customers to remove any personal belongings from their vehicles.

Huh? All I did was enter this establishment to set an appointment for service. As an expression of their “commitment to superior quality and customer service,” this certainly didn’t make me feel served or assured. I know businesses are increasingly concerned about protecting themselves against legal actions, frivolous or not, but in being protective these folks are sending mixed messages. Would you feel this company was really committed to superior quality and customer service?

What signs of “customer service commitment”—superior or otherwise—have you seen that you’d like to share with us?