
A friend of mine, a CEO for a large group of companies, was recounting to me last week a situation regarding the largest and most profitable of his companies. The president of this company was being given significant credit for the turnaround of the business and, naturally enough, was taking the credit. All in all, it looked like a brilliant turnaround story. But my friend, with clarity of insight, popped the bubble as he pointed out,
“Frank’s done some great things. Don’t get me wrong. He’s rallied the troops and have them believing that they’re winners. But most of the conditions for their current success were in place before he came. Not only that, a huge portion of the credit needs to go the guy who is his second in command.”
My own experience in leadership and my observations of many, many organizations intuitively confirmed his insight. And three sets of scriptures came to mind in the process that shed more light on this phenomenon.
Let Another Praise You
Let another praise you, and not your own mouth;
someone else, and not your own lips.
— Proverbs 27:2, New International Version
Don’t be hasty to take credit, but be hasty to give credit
Don’t be hasty to take credit, but be hasty to give credit. Most things that we accomplished are built on the work of others and with the help of others. I keep realizing in my own life that the success I have is in great measure a result of the help of friends, and largely the result of God’s goodness to me. This humbles me greatly and makes me constantly grateful.
Give Yourself Due Credit, But Not Too Early
Pride goes before destruction,
a haughty spirit before a fall.
— Proverbs 16:18, New International Version
Make your mark on the things for which you are responsible, but don’t pat yourself on the back too early. Earlier in my career I left a successful organization after 7 years of service. My replacement desperately wanted to show his abilities and to confirm to those who hired him that they’d made the right choice.
He immediately instituted sweeping changes and even called me to let me know they were finally getting things done “the right way”. (As if to say, “You couldn’t do it, but I did it! Don’t you feel great?”) He was praised by his leadership with much fanfare.
However, within 18 months, the company was seriously in the red, customers were fleeing, and morale was plummeting. After three years he was fired.
God Makes It Grow
What, after all, is Apollos? And what is Paul? Only servants, through whom you came to believe—as the Lord has assigned to each his task. I planted the seed, Apollos watered it, but God made it grow. So neither he who plants nor he who waters is anything, but only God, who makes things grow. The man who plants and the man who waters have one purpose, and each will be rewarded according to his own labor. For we are God's fellow workers; you are God's field, God's building. By the grace God has given me, I laid a foundation as an expert builder, and someone else is building on it. But each one should be careful how he builds. For no one can lay any foundation other than the one already laid, which is Jesus Christ.
— I Corinthians 3:5-11, New International Version
Here, Paul reminded a group of people caught up in the celebrity leadership game that leaders are servants, that each plays a part, that none can claim all the success, and that ultimately it is God who makes it all succeed.
Most success in business, ministry or parenting takes time and a sequence of seasons before the crop is ready to harvest. Years ago when I was in the ministry, this passage was constantly on my mind. If I saw immediate spiritual responsiveness, I was probably at the end of a chain of work that others had done before me. I was reaping the unseen work of others who had prayed for years for these people, loved them, served them, and had been an example to them. All of this work was the hard work of preparing the soil, planting the seeds, watering, fertilizing, and protecting the plant until it was ready to bear fruit.
This is true in business as well and so whenever I’ve come into an organization as a new leader, I’ve been quick to build relationships, understand what has gone on before me, and why the organization works as it does. Then, unless, the organization is in such trouble that it requires drastic measures, I patiently work to adjust the culture and operations. And all the while, I acknowledge and honor the contributions of those who’ve come before me and are still working with me. It’s hard, hard work and not without risk and resistance.
Be Slow To Take Credit
Be slow to take credit for success. When you are assessing performance, think carefully about what really caused the success. There are usual multiple reasons for the success and because there is usually a time gap between cause and effect, we can be misled as to what really caused success. Stay humble and remember that you most likely play only a small role in the overall success of any enterprise.







Comments (2)
Spotlight, rewards, etc.
I think people often take more than their share of credit because there are financial & status rewards associated. That is one reason why I think it is important to closely evaluate any incentive programs and make sure that you understand the potential negative side-effects of rewarding certain behavior or outcomes. Having said that, the CEO of a firm, or the president of a division tend to get credit for success and blame for failure. They are kind of like a pitcher in baseball—they get credited with the win or the loss, but in reality the whole team contributed.
In the article posted above it says, "Then, unless, the organization is in such trouble that it requires drastic measures, I patiently work to adjust the culture and operations. And all the while, I acknowledge and honor the contributions of those who’ve come before me and are still working with me. It’s hard, hard work and not without risk and resistance."
I am very interested in how people go about "adjusting the culture and operations." I’ve posted a question about this before on this site and I realize that it is a complicated topic. I remain curious.
One thought that I have been chewing on is really based on 2 Timothy 2:2 "And the things you have heard me say in the presence of many witnesses entrust to reliable men who will also be qualified to teach others.
My thinking is that making adjustments to the culture of a company isn’t done through big programs or with a lot of fanfare. Rather, it is slowly done through modeling and purposefully and intentionally teaching others. And, then, having them do the same. It may also involve making subtle adjustments to the metrics used to measure performance or success, the reporting structure of the company, the systems in place, etc. It occurs to me that there are several areas that will require alignment and large shifts will be really disruptive. So, it is more like making a subtle change to the trim of a sail on a sailboat and then aligning to that adjustment rather than completely changing directions or putting up a different sail.
Credit where credit is due
During me decade plus at Disney it occurred to me that there were hundreds of us who contributed to the concept, design, and build process of a new theme park. (Usually 5 years and sometimes more.) I worked on five new parks at Disney and there was always a terrific opening celebration on site. Meanwhile, there were hundreds who, although they worked on the project for years, were not needed on site while "finishing touches" were completed and thus were not at the big opening party. So we began a tradition to have a big event back at Imagineering HQ in Glendale, CA, for everyone in the company. We believed that there were important contributions to every project made by everyone from phone receptionists, on site cafe cooks and staff, secretaries, et al. This made an enormous contribution to the culture and morale on an on-going basis.
In Disney theme parks there is a saying, "Every piece of trash is YOUR piece of trash." So we all helped pick up any little out of place item we’d see whenever we were in a park, on duty or not. Sharing the success also means sharing the work that contributes to that success. Picking up trash was just one of those contributions. Celebrating was another.
No one succeeds alone. Even Jesus had help–not great help all the time, but he did have a small "staff."