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"Your customer satisfaction is plummeting, your market share is shrinking, and your stock price is deflating. ...The bottom line is that a low-price coupon may have gotten me to buy a Dell, but your product was a lemon and your customer service was appalling...I'm typing this on an Apple PowerBook."
Jeff Jarvis
Al Lunsford reflects on Apple Inc.'s success as the iPad launch approaches. Al shares the three keys to Apple's success.





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