Tips for coping with inflation
Harvard Business School’s John Quelch offers tips for coping with inflation and sticker shock, which we humbly embellish.
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In this second part of the series, Dan Wooldridge witnesses the potential for damage if we ignore our influence on anyone who might be watching us.
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Dan Wooldridge recalls a lesson learned from a front-desk manager: we never know who is watching us and who is being influenced by our behavior.
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John Moore over at Brand Autopsy writes a pithy summary of an article on Steve Jobs (Good Steve, Bad Steve by Fortune, March 17, 2008) . It’s worth the read as he provides capsule insights on topics such as:
Being innovative
Connecting with customers
Staying focused
Managing people
Hiring talented people
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7 Lessons from Windows Vista
PC World Magazine just listed Windows Vista as #1 of The 15 Biggest Tech Disappointments of 2007. I gleaned a list of how to disappoint customers from Dan Tynan's review.
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At 35, Loïc Le Meur has carved a niche by ignoring business conventions, respecting competitors, building relationships and learning his lessons out in the open.
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Thanks for caring Netflix
The recent Southern California wildfires has displaced many people. Netflix took notice and responded. They showed that they cared about their customers.
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Dole Organic is attaching Farm Codes to their bananas, allowing customers to track their fruit back to the place it was grown and to view the farm's organic certifications.
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Dan Wooldridge shares an anecdote from an experience at a hotel. In our relationships to customers, let's strive for genuineness and authenticity. These are the foundations for great customer experiences.
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The Global 2005 Customer Experience Management Study by Strativity Group (Parsippany New Jersey and London) found out a great deal about why most of us think we can list on one hand the truly customer-friendly companies in our day to day transactions.
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Al Serra Chevrolet Doesn't Get It!
Dan Wooldridge writes about the continuing need for men in business to actually understand and practice what it means to give respect to women.
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User Generated Content Comes to ... Airlines!?
Dan Wooldridge writes that inviting customers to develop your product, service, or content helps create community. If an airline can do it, anyone can.
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A group of computer security experts calling themselves the Zero-Day Response Team have emerged to offer third party patches much faster than Microsoft has been willing to deliver. Will ZERT spur change at Microsoft? Here’s hoping…
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This Way Lies Madness (or at least anger)
A new alert popped up in the iTunes store recently, apparently folks come back — convinced someone else should pay — after they blow away their music folders. This way lies madness.
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McKinsey & Co. Make it Official
AdAge reports McKinsey & Co. has warned its Fortune 100 clients that traditional television advertising with be just one third as effective in 2010 as it was in 1990. If we can’t depend on television, what can we trust?
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