What’s worse than useless data is fabricated and misleading data cynically employed to create fear or confusion by people who really should know better.
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Picking up on Al Lunsford’s Write What You Mean post, Jim Hancock spots a common offense against clear thinking and customer communication: Useless Data.
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Lessons in Customer Relations
I travel way too much. My kids tease me that the only people that send me personalized Christmas cards are hotel staff. So over the years I’ve developed a pretty keen sense of the good, the bad, and the ugly of the travel, hospitality, and restaurant businesses. In addition, I spent nearly eight [...]
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On my flight to Chicago this morning, heading home to Colorado, I read:
As for me, far be it from me that I should sin against the LORD by failing to pray for you. And I will teach you the way that is good and right. But be sure to fear the LORD and serve [...]
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Leaders, in fact, all people, seem to be racing faster and faster in their personal and professional lives, trying to keep up with an out of control pace of life, chasing, chasing, chasing. No one seems to have time to think. And as I said in Part 1, a leader who is not thinking [...]
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How Blogs are Changing the Way Businesses Talk with Customers
For the first time corporate communication can be a dynamic two way conversation with the customer. Blogs are already changing business. What is the impact of blogs on corporate trust and the connection with the customer?
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According to the second annual TIAA-Cref Trust in America Survey, 92 percent of American investors say: "I would invest with a firm that has strong ethics even if it meant not getting as high a return on my investment."
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Ethics And Technology: What's Possible v. What's Right
Brian Quinton’s blog post about sparse attendance at an ethics forum at the Direct Marketing Association’s DMA•05 Show got InsideWork thinking about trust in business.
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Pew Report Follows Business Reputation Slide
Americans are starting to think about corporations the way they think about government. Pew has the numbers and InsideWork has a few thoughts on the matter
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